FAQ

So you have a question?


How long does it take to get my items?

Purchases done on the OakAxe Donation Store (http://shop.oakaxe.net) can sometime take up to 3 hours before they are applied on the server. You do not need to be online, but relogging can be very helpful if you have not yet received anything.

After this time you still did not get what you purchased, please use discord.oakaxe.net and the #support channel and we do whatever it takes to help you.

 

Can I use my country’s currency to make a purchase?

Yes! We accept most world currencies. You will notice that you can change the currency display at the top of any Donation Store pages, and PayPal will automatically do any currency exchanges during the payment process.

 

I am a Parent. My child has used my payment account to purchase on your store without my consent. What can I do?

It happens. The OakAxe Team is very understanding of these kinds of situations.

Please contact us through our support Discord (discord.oakaxe.net) and we will gladly attempt to resolve this with you in a timely manner.

Please note that it may take up to 48 hours for us to reply, depending on support availability, however, we answer everyone.

 

Can I transfer my Donation Package to a different account?

For the moment being, we are not offering transfer services to prevent abuses and other security reasons. Please understand that anything you purchase on our Donation store will be for the player it is purchased for, and for them only.

 

Which payment methods do you accept?

We only accept PayPal at the moment.

PayPal will allow you to purchase using either a PayPal account or by paying as a guest. You can pay using a credit card, or a bank account. A PayPal account is not required.